Image credit: Wilson’s Towing
A broken car in the middle of nowhere can cause a lot of problems considering you might be getting late for an appointment or a car auto shop may be too far away from your current location. This is when you will need to find a tow company and render its services. But finding one near you could be difficult especially with your judgement impaired due to this unexpected inconvenience and the inability to think clearly.
Where are you
The first thing that you must do is determine where you are. This may sound a little silly since you are headed somewhere and can easily identify which road you are on. But sometimes you could get stranded during a road trip or stuck in another unfamiliar city. Therefore it is imperative to know your exact location so you guide the tow company easily to your location.
Call your service provider
If you have subscribed to a tow service provider then it is advised that you call them. This will save you time and will eliminate them right away as a probable choice should you find out that they don’t cover the area you are stranded in. You can then proceed to call other roadside assistances that you know of or have used before. Remember to call the highway patrol as they too have a tow service that can help you with your situation. If you have auto insurance call them and thoroughly explain to them the situation you are in. Cooperate with them and verify who you are.
Call for help
If you can’t find any help through regular channels, start asking for help from your friends. They could be in close proximity to an internet connection or a telephone directory using which they can either send you the relevant number or make a call on your behalf.
Help the service
It is important that you cooperate with the tow services especially if it is one you are not subscribed with. Most companies only assist those who have subscribed to their services so try to make it as easy for the company as possible. Tell them about your car make and model and what issue you think you faced with it. Secondly, tell them about your whereabouts that should include street and the curb. Explain to them in detail what happened so that if they need to bring tools and equipment with them, they are better prepared. They might even offer you a ride back home.
Don’t abandon your car
The first idea that comes across everyone’s mind, especially if you are in a hurry is to call up a tow service to take care of the car and at the same time call yourself a cab to rush to your destination. This is very wrong for two reasons. First, the tow service will not touch your car unless you are there to verify it’s your car. Secondly, it is unethical that you should hire a tow service and then leave them with your car. For that reason whatever you do, don’t leave your car behind and wait for the tow company to reach you.
What to do once they are there?
Seeing a tow truck approach will leave you relieved and happy and you might get the idea that you are done for the day. Well, you have been saved but the fact of the matter is that you will have to stick around a little more. This warrants you to go with the driver to the workshop if you think that you will be done with the problem quickly. In either case you will have to follow the car till it’s safely in the workshop and then leave on another car.
Car trouble cannot be considered trivial or taken lightly and can cause serious problems for you. It is therefore important to have the numbers of a few tow service providers in your dashboard. If you are travelling to another part of the country or are a tourist, then before leaving your home surf on the internet and list down some tow service providers in that area so that if you run into a situation, you are better prepared for it.
Ruth Chang has been working for a small company that also offers towing Gold Coast automobiles owners need on highways. She talks about how you should manage yourself should you need to call a tow service in an emergency